FAQs

General

Are the cake kits suitable for beginners?
Absolutely. These kits are specifically designed to guide you through the baking and decorating steps.

Do I need baking experience?
No, you don't, however, a little bit of baking experience will help you. For those that are new to baking and want to give it a go, our preprepared ingredients and easy to follow instructions are there to guide you through the process.

We recommend that you read your instructions completely (tips and info included) before starting so you have a good understanding of what you will be creating.

Are your baking kits suitable for children?
We all know kids love to bake, that’s a fact! Our kits can be enjoyed by the little ones too, we just recommend supervision by an adult, as some of our kit contents may be harmful to young children.  

I've started making the cake but I'm stuck, what should I do?
Firstly, don't panic, you got this!  Feel free to reach out to us directly, and/or join our Clever Caker's Facebook support group where other bakers might be able to assist.

I want to know more about your products and materials?         
We are proud of our commitment to ensure environmentally friendly packaging and products in our cake kits where possible. For more information see our 'let's talk packaging' page.

How do I report a problem with my order?
For any issues please contact us at howdy@clevercrumb.com.au. See our return policy for more information.

Do you offer custom cake kits?
Yes, we do. See our custom cake kit option in our products section of our website. If this isn't quite right for you and you have a specific cake in mind contact us at howdy@clevercrumb.com.au to discuss your idea further.

How do I contact you if my question isn’t answered here?
We are here to answer any questions you may have, so please contact us at howdy@clevercrumb.com.au.

Cake kits

What ingredients will I need?
All you will need is eggs, milk, oil and butter.

What tools do you provide and what will I need?
We have made a real effort to ensure you need as little as possible to create our cakes and so that you are not having to add extra costs for decorating tools. Each cake kit product page will tell you exactly what you need, and most of the time this includes a large mixing bowl, a hand/electric whisk and measuring cups.

What sort of quality can I expect?
It is our mission to bring our expertise in the cake decorating space to our cake kits, and with that, knowing what quality is out there and what tools work best. We supply only products that we too use for cake decorating.

How do these disposable cake pans work? 
These disposable paper cake pans make baking and cleaning up a dream. No need to source expensive cake pans, no greasing required, can go in the oven up to temperatures of 220 (we bake at 160) and they hold their shape beautifully. Once your cake is ready, simply remove the cake pan by peeling it away from the cake and place in the bin.

When is the best time to make the cake?
We recommend the day before its required, that way you can take your time and won't feel the stress on the day of celebration. This is totally up to you though and what you’re comfortable with. Just make sure you put aside enough time as recommended on our instruction cards.

How long does it take to make the cake?
Each cake kit will have varied completion times, however,  we recommend as a general rule putting aside 2 1/2 hours for baking and 2 1/2 hours for decorating. You can split up these activities over two days or bake the cake weeks ahead and freeze it until you are ready to decorate it. 

What’s the shelf life of the cake kit? 
Our cake kits have relatively short best before dates, so if you’re wanting a cake kit in advance, please get in touch with us at howdy@clevercrumb.com.au so that we can organise something that suits your needs.

How do I store my cake kit, freshly baked cake and decorated cake?
Cake kits should be stored in a clean dry place, out of direct sunlight.
Freshly baked cakes can be wrapped in glad wrap/sealed in an airtight container and frozen ahead of time or left at room temperature overnight.
Your decorated cake can sit at room temperature, covered and out of direct sunlight.

    How long does my decorated cake last?
    Our cakes are good for a week, however, they are best consumed on day two, where flavours are at their best and products at their freshest.

    Ingredients

    Where can I find nutritional and ingredients information?
    All of our cake kit product pages have a link to that kits specific nutritional information. You can also visit the 'kit info' section from the main menu where you can find our nutritional information. We also physically label all of our cake kit contents to Australian food standards.

    Are the cake kits vegan-friendly?
    We have a selection of vegan-friendly cake kits, so long as you choose our vegan cake mix option and follow our vegan icing mix recipe. Any part of the kit (confectionery or sprinkles) that is not vegan, will be substituted for something similar, where possible.

    Are the cake kits gluten-free?
    We do provide gluten-free cake mixes, icing and alternative confectionery that is gluten-free, where possible. Please note that all of our kits are packaged in a facility that handles wheat and nut products. This means that our cake kits may contain traces of gluten and are therefore not suitable for people that have Coeliac Disease. 

    Are your kits nut-free?
    No, they aren't. Many of our product items contain nuts or may contain traces of nuts.

    Dog Cake Kits

    Are these cakes suitable for pets and humans?
    Our doggy cake kits are intended for doggy consumption only. 

    Are your cake kit ingredients safe for dogs consumption?
    All of the ingredients we use in our kits have been approved for dogs. 

    For more information on the ingredients, please visit our websites 'Nutritional Information' section.

    Do you use chocolate in some of your kits? Isn't this toxic to dogs?
    Although it looks like the chocolate us humans like to enjoy (that is toxic for dogs), it's actually carob, a plant derived product that is completely safe for dogs to eat.


    Are your dog cake recipes sugar free? 
    Our dog cakes are sugar-free, however we do add a small amount of natural honey or maple syrup to our recipe for flavour.

    How big is the finished cake?
    Mini 4-inch round cake (10cm). 

    How much cake should I give my dog?
    These cakes should be considered as a dog treat only and should not be used as a meal replacement. 

    How long does a dog cake last for and how should I store it?
    Undecorated, the baked dog cake will last 7 days in an airtight container at room temperature or 3 months frozen. 

    Once decorated (iced), we recommend that your pooch consume the cake within 3 days. Store the iced cake in the refrigerator in a well sealed airtight container to keep it from drying out.

    Cake toppers

    What are you cake toppers made of?
    All of our cake toppers are made of wood.

    Are they included in the cake kit?
    Cake toppers are an additional item and will cost extra. We have competitively priced out cake toppers so that they are affordable and accessible to everyone.


    Do you offer custom made cake toppers?
    We don’t at this stage, but we would be keen to know what you’re after so we can consider adding this to our collection.

    Decorating tools

    Do I need to purchase the angled cake spatula?
    No you don't, you can spread icing just fine with a plain old butter knife, plus we provide you with a cake smoother in your kit. This is an optional extra that makes icing and smoothing your cake that little bit easier and is a nice addition to any cake decorators tool kit. 

    Delivery

    Where do you ship?
    We ship to Australia and New Zealand.

    Why can't some cake kits be delivered to New Zealand?
    Due to customs restrictions some of our decorations (dried flowers) cannot be sent to NZ. 
     
    When should I have the cake kit delivered?

    Taking into consideration delivery times, ensure you purchase your kit at least two weeks before the required date.

    For our kiwi friends, we recommend you order at least three weeks prior.

    When will my cake kit arrive?
    Please allow 3 days for your order to be packed and dispatched, and 3-5 days for shipping to major cities in Australia. If there are any delays to your order, we will ensure we let you know.

    Please note, shipping to remote areas of Australia may take up to 12 days and shipping to New Zealand can take 14-20 days. See our shipping policy for more details.

    Can I track my box?
    Yes, you can. We will provide you with those details upon dispatch.

    Who delivers the mail?
    We use large reputable delivery companies to deliver our goods to you so you can have confidence your package will arrive as expected. 

    What are my shipping options and what do you charge for shipping?
    We offer standard flat rate shipping within Australia ($13.95) and to New Zealand ($27.95). That way there are no nasty shipping surprises at checkout. See our shipping policy for more information. 

    I've received my tracking number but it's not showing up on the courier's website, what should I do?
    Sometimes it can take up to 24 hours before you may see the tracking details, so please check back the next day. If you still don't see anything, please email us at howdy@clevercrumb.com.au and we will assist as best as we can.

    What do I do if I never received my order?
    In the first instance, contact the shipping company directly and quote your tracking number.  Please also contact us at howdy@clevercrumb.com.au so that we can help you with your issue.

    What do I do if I received a defective order?
    If the defect was caused by delivery, please contact the shipping company directly regarding your issue. Please also contact us at howdy@clevercrumb.com.au so that we can help you with your issue.

    Billing & payment

    Can I update/change my delivery address?
    You can if your cake kit has not been dispatched. Contact us at howdy@clevercrumb.com.au.


    Can I change my order once it has been paid for?
    Due to the quick 1-3 business day dispatch, the process of hand packing you order starts the moment your order is paid. Please take a moment to check over your order in the shopping cart before proceeding to the checkout.

    What payment options do you accept?
    Our secure shopping cart accepts credit/debit card payments from Visa, MasterCard, Amex, and you can also pay through G-Pay, ApplePay and Paypal.

    What is your refund & returns policy?
    We do not accept returned cake kits due to the nature of handling perishable food. In the unlikely event that you are unhappy with the quality of your purchase, please send an email to howdy@clevercrumb.com.au. Please also see our return policy for more details.

    Please note, for hygiene reasons, cake toppers and decorating tools purchased separately through our website are nonexchangeable nor refundable (unless defective).

    Feedback

    How do I provide feedback?
    Feedback is important to us, as we learn and grow with our customers, so please reach out to us via our email howdy@clevercrumb.com.au if you would like to share your experience with our kits.

    I have a suggestion for a cake design, how do I communicate this to you?
    Awesome! We love new ideas and inspiration here at Clever Crumb. Please get in touch at howdy@clevercrumb.com.au, we can't wait to hear from you!

    How do I share my completed cake with you?
    We would love to see your finished masterpiece. You can share your success story with us and our other customers by;
    • Emailing us at howdy@clevercrumb.com.au
    • Tagging us in your Facebook posts @clevercrumb and using #clevercrumb #DIYthatcake 
    • Instagram mentions @clever_crumb, #clever_crumb or #DIYthatcake